Warranty
Coverage depends on the maker. Below are the warranty terms Campania International and Henri Studio publish for their own products. Call us with your order number and we'll confirm the exact coverage and next step for your piece.
Know the terms before you call.
Summarized from each manufacturer's published warranty terms, checked October 23, 2026. Call us to confirm the coverage for your piece.
3-year limited warranty
Cast stone, glazed, and other Campania pieces are warrantied for 3 years against material and manufacturing defects, as long as the piece has been cared for per Campania's own care and winterizing instructions. Natural weathering and surface changes, improper winterization, and incidental or consequential damage (including to plants) are not covered. To start a claim, we'll need your order number and clear photos of the issue.
1-year limited warranty
Henri Studio fountains are warrantied for 1 year from the date of purchase against manufacturing or material defects in concrete, pumps, and lights, with proof of purchase. Preventable damage (freezing, impact, chemical or mineral/algae buildup), shipping costs, labor, and cosmetic “match” replacements are not covered, and other components are considered consumable. To start a claim, we'll need your order number, a copy of your receipt, and a clear photo of the issue.
Call us for the manufacturer's terms
If your piece isn't from Campania International or Henri Studio, call us with your order number. We'll pull the manufacturer's terms and confirm what's covered.
Start a claim online, or call us.
Have your order number, the piece, and clear photos of the issue ready. Start your claim online with your order number and email, or call us. Either way, our team will confirm coverage and the next step for your order.
- Your order number and the affected piece
- Clear photos of the issue
- Your proof of purchase, if the manufacturer requires it
Sources: Campania International owner's manual, warranty section (checked October 23, 2026); Henri Studio — warranty policy (checked October 23, 2026)
Let’s get your question answered.
Have your item name or order number handy if you have one. You can also check the latest status of an existing order online.